Service desk
When a guide is not enough
Use self-service first for routine fixes. Call immediately for lost devices, suspected malware, or a password you already typed into a fake site.
Standard request
Software, printers, access, and “it is broken and the guide did not help.”
portal.company.example / tickets
Weekdays 8:00–17:00 local time · typical response under four hours
Urgent / security
Lost laptop or phone, ransomware, or credentials entered on a phishing page.
24/7 · ask for the duty analyst · do not leave this as voicemail only
Walk-up
Loaner keyboards, badge printers, and in-person identity checks for MFA resets.
Building A, floor 2, room 210
Weekdays 9:00–16:00
What to include in a ticket
- Your name, location, and asset tag (underside of the laptop or in Company Portal)
- The exact error message or a screenshot
- What you already tried from the matching IT-Questions.com guide
- Whether coworkers on the same floor or printer are affected
- The time it started, and whether you recently changed your password
Starting from a guide? Link it in the ticket, for example printer offline or clicked a suspicious link.