Employee self-service · 100 guides on 20 pages

Fix the usual IT problems without waiting on a ticket.

VPN, printers, passwords, deleted files, stubborn monitors, and the rest of the questions the service desk hears every week — written as checklists you can follow at your desk.

Try VPN, printer offline, deleted files, or password

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Connect to the networkVPN, office Wi-Fi, guest access, Ethernet, and how to find your IP address.Network & VPN · 6 guides Fix network problemsVPN drops, Wi-Fi with no internet, missing shared drives, and slow connections.Network & VPN · 6 guides Send and set up emailNew Outlook profiles, stuck Outbox items, signatures, shared mailboxes, and out-of-office.Email & Calendar · 6 guides Inbox and calendarMissing mail, deleted messages, calendar invites, phishing, and a slow Outlook.Email & Calendar · 6 guides Passwords and lockoutsReset, expire, change, and unlock a work account after a password problem.Passwords & Accounts · 5 guides MFA and sign-inAuthenticator apps, new phones, PINs, lock screens, and shared-account requests.Passwords & Accounts · 5 guides Printer not printingOffline printers, adding a queue, stuck jobs, and prints that go to the wrong floor.Printers & Scanners · 4 guides Print quality and scanningBlank pages, jams, streaks, and scanning to email or OneDrive.Printers & Scanners · 4 guides Recover and sync filesDeleted files, missing OneDrive documents, version history, and sync errors.Files & Storage · 5 guides Share and access filesLow disk space, home access, locked files, large shares, and mapped drives.Files & Storage · 5 guides Keyboards, mice, and audioDead keys, stuck keys, trackpads, headsets, webcams, and unrecognized USB devices.Hardware · 6 guides Screens, docks, and powerExternal monitors, flicker, docks, overheating, batteries, and a laptop that will not start.Hardware · 6 guides Install and update appsApproved software, updates, defaults, launch failures, and stuck Windows Update.Software & Apps · 6 guides Crashes and browser issuesOffice crashes, slow browsers, cache, PDFs, old plugins, and unexpected restarts.Software & Apps · 6 guides Phishing and malwareSuspicious links, possible viruses, locking the PC, and reporting a lost device.Security · 4 guides Protect work dataBlocked USB sticks, firewall denials, encrypting a file, and password requests.Security · 4 guides Phones and MFA codesWork email on a phone, BYOD, missing MFA texts, and wiping a lost phone.Mobile & Remote · 4 guides Remote work setupHome VPN, remote access requests, dual monitors, and chat on a phone.Mobile & Remote · 4 guides Join meetingsCamera, mic, lobby issues, echo, and missing chat notifications.Meetings & Chat · 4 guides Present and collaborateScreen share, the wrong display, recording, and creating a Teams or SharePoint space.Meetings & Chat · 4 guides

Asked every day

The ten issues that generate the most tickets.

Network & VPN · 5 min · Easy

How to connect to the company VPN

Connect to the corporate VPN so you can reach internal apps, file shares, and intranet sites from home or while traveling.

Passwords & Accounts · 5 min · Easy

How to reset my work password

Set a new password when you forgot the current one or it no longer works.

Printers & Scanners · 10 min · Moderate

The printer is not working or shows as offline

A network or desk printer will not print, appears offline, or never wakes up.

Files & Storage · 8 min · Easy

How to recover deleted files

Get a file back after it was deleted from your PC, OneDrive, or a shared library.

Email & Calendar · 5 min · Easy

I received a suspicious or phishing email

Handle a message that asks for passwords, payments, or urgent action without putting the company at risk.

Hardware · 10 min · Moderate

My external monitor is not detected

A second screen stays black, or Windows does not list it in display settings.

Files & Storage · 10 min · Moderate

OneDrive is not syncing

The OneDrive cloud icon shows an error, files stay at “sync pending,” or changes never appear for coworkers.

Meetings & Chat · 8 min · Easy

Camera or microphone not working in Teams or Zoom

People cannot hear you, or your tile stays black, even though the devices work elsewhere.

Passwords & Accounts · 8 min · Moderate

My account is locked

Windows or a website says the account is locked after too many failed sign-ins.

Hardware · 8 min · Easy

My keyboard is not working

The built-in or external keyboard types nothing, misses keys, or only works after a delay.

Still stuck after the guide?

Open a ticket with the error text, your asset tag, and what you already tried. Security incidents and lost devices should be called in, not emailed.

Contact IT