Employee self-service · 100 guides on 10 pages

Fix the usual IT problems without waiting on a ticket.

VPN, printers, passwords, deleted files, stubborn monitors, and the rest of the questions the service desk hears every week — written as checklists you can follow at your desk.

Try VPN, printer offline, deleted files, or password

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View all 10 pages

Network & VPNGet online, stay on the VPN, reach internal systems, and fix slow or dropped connections.12 guides Email & CalendarOutlook setup, mail flow, signatures, shared mailboxes, calendar invites, and a slow inbox.12 guides Passwords & AccountsReset, expire, unlock, MFA, Windows Hello, and shared-account requests.10 guides Printers & ScannersOffline printers, stuck jobs, jams, poor quality, and scanning to email or OneDrive.8 guides Files & StorageRecover files, sync OneDrive, share large documents, and map network drives.10 guides HardwareKeyboards, monitors, docks, batteries, audio, and peripherals that will not connect.12 guides Software & AppsInstalls, crashes, updates, default programs, browsers, and stuck Windows Update.12 guides SecurityPhishing, malware, lost devices, blocked USB sticks, and safe sharing of work data.8 guides Mobile & RemotePhones, MFA texts, home VPN, dual monitors, and working away from the desk.8 guides Meetings & ChatCamera, mic, screen share, recording, and collaboration tools.8 guides

Asked every day

The ten issues that generate the most tickets.

Network & VPN · 5 min · Easy

How to connect to the company VPN

Connect to the corporate VPN so you can reach internal apps, file shares, and intranet sites from home or while traveling.

Passwords & Accounts · 5 min · Easy

How to reset my work password

Set a new password when you forgot the current one or it no longer works.

Printers & Scanners · 10 min · Moderate

The printer is not working or shows as offline

A network or desk printer will not print, appears offline, or never wakes up.

Files & Storage · 8 min · Easy

How to recover deleted files

Get a file back after it was deleted from your PC, OneDrive, or a shared library.

Email & Calendar · 5 min · Easy

I received a suspicious or phishing email

Handle a message that asks for passwords, payments, or urgent action without putting the company at risk.

Hardware · 10 min · Moderate

My external monitor is not detected

A second screen stays black, or Windows does not list it in display settings.

Files & Storage · 10 min · Moderate

OneDrive is not syncing

The OneDrive cloud icon shows an error, files stay at “sync pending,” or changes never appear for coworkers.

Meetings & Chat · 8 min · Easy

Camera or microphone not working in Teams or Zoom

People cannot hear you, or your tile stays black, even though the devices work elsewhere.

Passwords & Accounts · 8 min · Moderate

My account is locked

Windows or a website says the account is locked after too many failed sign-ins.

Hardware · 8 min · Easy

My keyboard is not working

The built-in or external keyboard types nothing, misses keys, or only works after a delay.

Still stuck after the guide?

Open a ticket with the error text, your asset tag, and what you already tried. Security incidents and lost devices should be called in, not emailed.

Contact IT